Terms of Service
THIS IS A LEGAL AGREEMENT BETWEEN YOU AND ‘Urban House Keeping LLC’ (TOGETHER WITH THE WEBSITE LOCATED AT https://www.urbanhousekeeping.com, COLLECTIVELY, THE “COMPANY”) STATING THE TERMS THAT GOVERN YOUR USE OF THE WEBSITE. BY ACCESSING AND USING THE WEBSITE YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS DO NOT USE THE WEBSITE. YOU MUST ACCEPT AND ABIDE BY THESE TERMS AS PRESENTED TO YOU: CHANGES, ADDITIONS OR DELETIONS ARE NOT ACCEPTABLE AND ‘Urban House Keeping LLC’ MAY REFUSE ACCESS TO THE WEBSITE FOR NONCOMPLIANCE WITH ANY OF THE TERMS OF THIS AGREEMENT.
The Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service or Booking platform at any time, effective upon posting of an updated version of this Agreement on the Service or Booking platform. You are responsible for regularly reviewing this Agreement. Continued use of the Service or Booking platform after any such changes shall constitute your consent to such changes. If you require any more information or have any questions about our Terms and Conditions, please feel free to contact us by email at firstname.lastname@example.org
The COMPANY is a cleaning service provider we hire and recruit full time cleaner under our visa and provide them to you on contractual basis. When interacting with cleaners/maids you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons whom you don't know. By using the Service, you agree to hold the COMPANY free from the responsibility for any liability or damage that might arise out of the transaction involved. Urban House Keeping IS not RESPONSIBLE FOR THE CONDUCT, OF ANY USER OF THE SERVICE. THE COMPANY WILL NOT BE LIABLE FOR ANY CLAIM, INJURY, LOSS OF VALUABLES OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE
Any booking must be cancelled 24hrs in adanvce (For Saturdays booking cancellations must done 48 hours in advance) by contacting the office to avoid 50 AED cancellation fee
Customers using the website who are Minor ie under the age of 18, shall not register and shall not transact on or use the website.
Urban House Keeping will not trade with or provide any services to OFAC and sanctioned countries.
Urban House Keeping ’s Proprietary Rights
Payment Condition and terms
- You agree that Urban House Keeping Services LLC LLC is the owner or the licensee of all intellectual property rights in the Website, and the Website itself is a collective work and/or compilation solely owned by Urban Housekeeping Cleaning Services LLC.
- Any fees which the Company may charge you for the cleaning Service are due immediately upon completion of your cleaning and are non-refundable (unless there is a company-caused violation). This no refund policy shall apply at all times regardless of your decision to terminate your usage, the Company's decision to terminate your usage, disruption caused to our booking platform or Service either planned, accidental or intentional, or any reason whatsoever. The Company reserves the right to determine final prevailing pricing - Please note the pricing information published on the website may not reflect the prevailing pricing.
- The pricing scheme may be updated by the Company at any time in the future. You are liable for any and all taxes (except taxes based on our income)
- Type of currency accepted in our website is AED Emirates Dirhams.
- Credit cards accepted in our website are MasterCard and Visa.
Governing Law & Dispute Resolution
- These terms are governed by UAE laws.
https://www.urbanhousekeeping.com (the "Website") is a Cleaning Service provider website operated by Urban Housekeeping Cleaning Services LLC (referred to as “the company” or “we”). Accessible to you via or mobile (our services, together with the Site, are the "Services") by visitors and users of the Services ("you" and/or "your").
Physical Address: Office 203, 48 Burj Gate Tower, Downtown – Dubai U.A.E
Collection. Information posted on urbanhousekeeping.com is stored in our database servers which are located in the United States and the United Arab Emirates, therefore, if you choose to provide us with personal information, you are consenting to the transfer and storage of that information on our servers in the United States and the United Arab Emirates. We collect and store the following personal information:
- email address, contact information, home address, information about your home which you give us, any other personal information which you give us in connection with the Services
- computer sign-on data, statistics on page views, traffic to and from urbanhousekeeping.com and response to advertisements;
- other information, including users' IP address and standard web log information.
- respond to one of our surveys
- Users wishing to Pay using our Website will be directed to a third-party payment processing site. Urban Housekeeping Cleaning Services LLC protects credit and debit card information during transmission using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet. Credit card details will not be shared or sold to any third parties. Credit details will not be collected or stored on Urban Housekeeping Cleaning Services LLC servers.
Use. We use users' personal information to:
- provide our services
- resolve disputes, collect fees, and troubleshoot problems;
- encourage safe trading and enforce our policies;
- customize users' experience, measure interest in our services, improve our services and inform users about services and updates;
- communicate marketing and promotional offers to you according to your preferences;
- do other things for users as described when we collect the information.
Disclosure. We don't sell or rent users' personal information to third parties for their marketing purposes without users' explicit consent. We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a posting or other content violates other's rights, or protect anyone's rights, property, or safety
The Company may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of the company, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
Security: The company takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free; any transmission is at your own risk. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data to the company via the Internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Registered Urban Housekeeping Cleaning Services LLC users will have an account name and password which enables you to access certain parts of our Services. You are responsible for keeping them confidential. Please don't share them with anyone.
- -Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
- -United Arab of Emirates is our country of domicile.
- -If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
- -The cardholder must retain a copy of transaction records and Merchant policies and rules.
- -Multiple transactions may result in multiple postings to the cardholder’s monthly statement.