Terms And Conditions

THIS IS A LEGAL AGREEMENT BETWEEN YOU AND ‘Urban House Keeping LLC’ (TOGETHER WITH THE WEBSITE LOCATED AT https://www.urbanhousekeeping.com, COLLECTIVELY, THE “COMPANY”) STATING THE TERMS THAT GOVERN YOUR USE OF THE WEBSITE. BY ACCESSING AND USING THE WEBSITE YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS DO NOT USE THE WEBSITE. YOU MUST ACCEPT AND ABIDE BY THESE TERMS AS PRESENTED TO YOU: CHANGES, ADDITIONS OR DELETIONS ARE NOT ACCEPTABLE AND ‘Urban House Keeping LLC’ MAY REFUSE ACCESS TO THE WEBSITE FOR NONCOMPLIANCE WITH ANY OF THE TERMS OF THIS AGREEMENT.

The Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service or Booking platform at any time, effective upon posting of an updated version of this Agreement on the Service or Booking platform. You are responsible for regularly reviewing this Agreement. Continued use of the Service or Booking platform after any such changes shall constitute your consent to such changes. If you require any more information or have any questions about our Terms and Conditions, please feel free to contact us by email at contact@urbanhousekeeping.com

The COMPANY is a cleaning service provider we hire and recruit full time cleaner under our visa and provide them to you on contractual basis. When interacting with cleaners/maids you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons whom you don't know. By using the Service, you agree to hold the COMPANY free from the responsibility for any liability or damage that might arise out of the transaction involved. Urban House Keeping IS not RESPONSIBLE FOR THE CONDUCT, OF ANY USER OF THE SERVICE. THE COMPANY WILL NOT BE LIABLE FOR ANY CLAIM, INJURY, LOSS OF VALUABLES OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE

Any booking must be cancelled 24hrs in adanvce (For Saturdays booking cancellations must done 48 hours in advance) by contacting the office to avoid 50 AED cancellation fee

Customers using the website who are Minor ie under the age of 18, shall not register and shall not transact on or use the website.

Urban House Keeping will not trade with or provide any services to OFAC and sanctioned countries.

Urban House Keeping ’s Proprietary Rights

You agree that Urban House Keeping Services LLC LLC is the owner or the licensee of all intellectual property rights in the Website, and the Website itself is a collective work and/or compilation solely owned by Urban Housekeeping Cleaning Services LLC.

Payment Condition and terms

Any fees which the Company may charge you for the cleaning Service are due immediately upon completion of your cleaning and are non-refundable (unless there is a company-caused violation). This no refund policy shall apply at all times regardless of your decision to terminate your usage, the Company's decision to terminate your usage, disruption caused to our booking platform or Service either planned, accidental or intentional, or any reason whatsoever. The Company reserves the right to determine final prevailing pricing - Please note the pricing information published on the website may not reflect the prevailing pricing.
The pricing scheme may be updated by the Company at any time in the future. You are liable for any and all taxes (except taxes based on our income)
Type of currency accepted in our website is AED Emirates Dirhams.
Credit cards accepted in our website are MasterCard and Visa.