Terms and Conditions

Service Time

1The service ends as per the booked time, unless you call to extend the time of the booking and the assigned personnel has no scheduled appointment during the requested extension time.

2A service should be paid in consideration of the entire booked time, even if you decide to end the service earlier than the booked time.

Cancellation Policy

1Any appointment cancelled less than 24 hours prior to the scheduled appointment time shall be payable AED40.00 per hour

2In case you do not inform us that you prefer to cancel and/or reschedule the appointment, the full bill shall still be payable

Client / Resident Personal Property and Valuable

1You are solely responsible for coordinating and executing security measures pertaining to any items deemed valuable. Our team is trained to perform services with utmost care and respect for customers' personal effects and valuables, however no guarantee is provided against inadvertent mishaps. Please ensure that your valuables are always stowed in a safe and secure place

Liability

1 We hereby expressly excludes any liability for any loss or damage whatsoever (including, without limitation, direct, indirect, special, punitive, incidental or consequential loss or damage) incurred by any user in connection with the use, inability to use, or results of the use of our services (including the Website). Urban Housekeeping can, at its management's sole discretion, award damage consideration limited to a maximum of AED500.00 per customer. By using the service and/or website, you agree that the exclusions and limitations of liability set out herein are reasonable.